Luinova is a beauty and personal-care brand operated by Luinova Multitrade Enterprise. We offer carefully selected products across categories including:
- Skincare
- Haircare
- Body care
- Beauty and personal care
- Health and nutrition products
- Other products introduced by Luinova from time to time
Our goal is to provide quality products and a convenient online shopping experience.
You can purchase our products through our official website:
Luinova.in
Products may also be available through authorised sales channels or marketplaces operated by or approved by Luinova.
For your safety, we recommend purchasing Luinova products only through Luinova.in or authorised sellers.
If you have concerns regarding the authenticity of a product, please contact our Customer Support Team with your order details and product photographs.
Our products are intended to be used according to the instructions, directions and precautions provided on the product packaging and product page. Please read the ingredients, usage instructions, warnings and precautions carefully before use.
If you have known allergies, sensitive skin, an existing medical condition, are pregnant or breastfeeding, or have any other health-related concern, consult an appropriately qualified healthcare professional before using a product where relevant.
Product pages may contain information such as:
- Product benefits
- Ingredients
- Directions for use
- Net quantity
- Suitable skin/hair type
- Precautions
- Manufacturing information
- Expiry/best-before information
- Price and applicable taxes
Please read the product description and packaging carefully before use.
No.
Individual results may vary depending on factors such as skin type, hair type, lifestyle, frequency of use, individual sensitivity and other personal factors. Product descriptions should not be interpreted as a guarantee of a particular result.
Some products may be suitable for use together, while others may not be appropriate to combine. Always follow the directions provided with each product.
If you are unsure about combining active skincare products, consult a qualified dermatologist or healthcare professional.
If recommended on the product packaging or if you have sensitive or allergy-prone skin, a patch test may be appropriate before applying a new skincare or cosmetic product more broadly. Stop using a product if you experience significant irritation or an adverse reaction and seek appropriate medical advice where necessary.
Minor variations may occur between batches due to ingredients, manufacturing conditions, fragrance components or other factors. Such variation does not necessarily indicate that a product is defective.
If you believe a product is damaged, contaminated, significantly different from the product purchased or otherwise defective, please contact us promptly.
To place an order:
1. Select the product you wish to purchase.
2. Choose the required quantity or available variant.
3. Add the product to your cart.
4. Proceed to checkout.
5. Enter your delivery and billing details.
6. Select your available payment method.
7. Review your order carefully.
8. Complete the payment, where applicable.
9. Confirm your order.
You will receive an order confirmation after your order has been successfully placed.
To place an order, you need to create an account. Creating an account also makes future purchases easier and allows you to view your order history and manage your details.
Please contact us as soon as possible if you need to change your order. We may be able to modify an order only if it has not yet been processed, packed or shipped. Once an order has entered the shipping process, changes may no longer be possible.
Order cancellation may be possible before the order is processed or shipped. Once an order has been dispatched, cancellation may no longer be possible and you may need to follow the applicable return/refund process. Please refer to our Cancellation Policy for complete terms.
If a product becomes unavailable after an order is placed, we may contact you regarding the available options. Depending on the circumstances, we may cancel the affected item/order and process the applicable refund.
Available payment methods may include:
- UPI
- Credit cards
- Debit cards
- Net banking
- Digital wallets
- Other payment methods made available at checkout
- Cash on Delivery (where available)
Available options may vary depending on your location, order value and other applicable conditions.
We use authorised payment-processing services and reasonable security measures to help protect payment transactions. Your payment may be processed directly by a third-party payment gateway. We do not ask customers to provide confidential credentials such as:
- UPI PIN
- ATM PIN
- Card PIN
- CVV
- Internet banking password
- OTP
Never share these details with anyone claiming to represent Luinova.
Sometimes a payment may be temporarily debited while the payment gateway is still processing the transaction.
If your payment was successful but your order was not confirmed, please contact Customer Support with:
- Your name
- Registered mobile/email
- Payment reference/transaction ID
- Approximate payment time
- Screenshot of the transaction, if available
We will investigate the transaction and assist you.
Applicable taxes and other charges, where relevant, will be displayed during the purchase process or as required by applicable law.
Yes. An invoice or order-related billing document may be provided electronically or along with your order, depending on the applicable process.
We currently offer delivery to serviceable locations within India through our logistics and delivery partners. Delivery availability may depend on your PIN code and the serviceability of the destination.
Delivery time depends on:
- Your delivery location
- Product availability
- Order processing time
- Courier/logistics partner
- Weather and other unforeseen circumstances
The estimated delivery timeframe displayed at checkout or communicated after ordering should be treated as an estimate.
Where tracking is available, you may receive tracking details through email, SMS, WhatsApp or another applicable communication channel after the order has been dispatched.
If your order is delayed beyond the expected delivery period, please contact Customer Support with your order number. We will check the shipment status with the relevant delivery partner.
If the package appears visibly damaged, opened, tampered with or otherwise compromised at the time of delivery, please:
1. Check the package carefully before accepting it, where possible.
2. Take clear photographs/videos of the package.
3. Contact Luinova Customer Support as soon as possible.
4. Keep the product, packaging, shipping label and other materials safely until the issue is resolved.
For damaged-product claims, photographic/video evidence may be requested.
Please contact us as soon as possible after delivery. Provide:
- Order number
- Photograph of the product received
- Photograph of the shipping label
- Photograph/video of the packaging, where available
We will review the matter and provide an appropriate resolution under our applicable Return & Refund Policy.
The courier partner may make additional delivery attempts according to its operational process. Please ensure that your mobile number and delivery address are correct and that someone is available to receive the package where required.
Returns are subject to the Luinova Return & Refund Policy, including applicable eligibility requirements and product-specific exclusions. Please check the Return & Refund Policy before requesting a return.
Contact our Customer Support Team within the applicable return period. You may be required to provide:
- Order number
- Product details
- Reason for return
- Photographs/videos
- Unboxing evidence where applicable
Our team will review the request and inform you of the next steps.
For products claimed to have been damaged during delivery, we strongly recommend maintaining a proper unboxing video. The video should clearly show:
1. The sealed/unopened package.
2. The shipping label/order details.
3. The complete opening/unboxing process.
4. The product immediately after opening.
5. The condition of the product and packaging.
Additional photographs may also be requested. This evidence helps us investigate damage claims with our logistics partners.
Return eligibility depends on the product category, condition and applicable return policy. For hygiene, safety and product-integrity reasons, certain beauty, skincare, haircare, cosmetic or personal-care products may not be eligible for return once opened or used, except where required by applicable law or where the product is defective/damaged/wrongly supplied. Please refer to the Return & Refund Policy for details.
Once a return/refund is approved, the processing time may depend on:
- Return pickup and receipt
- Product inspection
- Internal verification
- Payment gateway
- Banking partner
Refunds are generally processed through the applicable original payment method or another permitted method.
Shipping charges may be refundable or non-refundable depending on the reason for the return and the applicable Return & Refund Policy.
COD may be available for selected PIN codes, products and order values. Availability is determined during checkout.
COD may be unavailable due to factors such as:
- PIN-code serviceability
- Courier restrictions
- Order value
- Product/category restrictions
- Temporary operational limitations
- Previous delivery-related issues
You can use another available payment method at checkout.
Whether open-box delivery is available depends on the courier service and destination.
If open-box delivery is not specifically offered, the package may need to be accepted according to the courier's standard delivery process.
From time to time, Luinova may provide:
- Discount offers
- Promotional coupons
- Seasonal offers
- Product bundles
- Limited-time promotions
- Free-shipping offers
- Other promotional benefits
Each promotion may have separate terms and eligibility conditions.
Unless specifically stated otherwise, promotional codes generally cannot be combined. The applicable terms shown with each offer will prevail.
A coupon may not work because:
- It has expired;
- The minimum order value has not been met;
- The product is excluded;
- The coupon is limited to certain customers;
- The coupon has already been used;
- The promotion has ended; or
- Other terms of the offer have not been met.
There is no separate sign-up form. To log in or create a new account, follow these steps:
- Enter your phone number: Go to the login page and enter your mobile number.
- Verify with OTP: Enter the One-Time Password (OTP) sent to your phone.
- If you already have an account, you will be logged in.
- If no account exists, a new account will be created for you automatically.
- Update your profile: Once logged in, you can go to your profile to add or update your personal details.
How does Luinova protect my personal information?
We take reasonable technical and organisational measures to protect personal information. For more information about how we collect, use, store and protect personal data, please read our Privacy Policy.
No. Cosmetic, skincare, haircare and wellness products should not automatically be considered substitutes for medical diagnosis or treatment.
If you have a medical condition or concern, consult a qualified healthcare professional.
Stop using the product if you experience significant irritation, discomfort or an unexpected reaction.
If symptoms are severe or persistent, seek appropriate medical attention. You may also contact Luinova Customer Support and provide your order and product details.
Follow the storage instructions printed on the product packaging.
Unless otherwise stated, products should generally be kept properly closed and protected from unsuitable heat, moisture, direct sunlight or other conditions specified on the label.
We recommend not using products after their expiry date or applicable period-after-opening guidance stated on the packaging.
No. Luinova will never ask you to disclose confidential financial credentials such as:
- OTP for an unrelated transaction;
- UPI PIN;
- ATM PIN;
- Card PIN;
- CVV;
- Internet banking password; or
- Other confidential authentication credentials.
Never share such information with anyone.
For your protection, be cautious of unsolicited messages claiming to represent Luinova.
Do not make payments to unknown personal accounts or click suspicious links claiming to provide refunds, prizes, employment or special offers.
If you are unsure whether a communication is genuine, contact us through the official contact information published on Luinova.in.
Do not provide sensitive information or make a payment.
Take a screenshot of the communication and contact Luinova through our official customer-support channels.
You can contact us through the official contact details provided on Luinova.in.
Email: [Insert Official Customer Support Email]
Phone/WhatsApp: [Insert Official Contact Number]
Business Hours: [Insert Support Hours]
Please keep your order number ready when contacting us regarding an existing order.
For faster assistance, please provide:
- Your name
- Order number
- Registered mobile number/email
- Product name
- Description of the issue
- Relevant photographs/videos
- Payment or transaction reference, where applicable
Please do not send confidential information such as your OTP, UPI PIN, CVV, card PIN or banking password.
You can read our complete Privacy Policy on the Privacy Policy page of Luinova.in.
The Privacy Policy explains:
- What information we collect;
- Why we collect it;
- How we use it;
- How we protect it;
- When it may be shared;
- Cookies and similar technologies;
- Your applicable privacy rights; and
- How to contact us regarding privacy matters.
