Last Updated: 17 August 2026
Welcome to Luinova.in, operated by Luinova Multitrade Enterprise under the brand name Luinova Beauty and Cosmetics.
These Terms & Conditions govern your access to and use of Luinova.in, including browsing the website, creating an account, purchasing products, and using any services made available through the website.
By accessing or using Luinova.in, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use the website or place an order.
Luinova Multitrade Enterprise operates Luinova.in and offers products under the Luinova Beauty and Cosmetics brand.
Our product range may include:
Luinova reserves the right to add, modify, discontinue, or update products and categories at any time.
By using Luinova.in, you confirm that the information you provide is accurate and that you are legally capable of entering into a transaction under applicable law.
You agree to use the website only for lawful purposes and in accordance with these Terms & Conditions.
You must not:
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been violated.
Certain features of Luinova.in may require you to create an account.
You are responsible for:
You are responsible for activities carried out through your account unless caused by circumstances beyond your reasonable control.
We make reasonable efforts to provide accurate information about our products, including descriptions, images, ingredients, directions for use, quantity, applicable precautions, pricing, and other relevant details.
However, product packaging, colours, labels, images, or other visual elements may occasionally differ from what is displayed on the website.
Minor variations between product batches may also occur.
You should always read the product packaging, ingredients, directions, warnings, and precautions before using a product.
Products available on Luinova.in are intended to be used according to the instructions and precautions provided with the relevant product.
Individual results may vary depending on factors such as skin type, hair type, lifestyle, frequency of use, sensitivity, and other individual circumstances.
Product descriptions, benefits, or claims should not be interpreted as a guarantee of a particular result.
Our cosmetic, skincare, haircare, personal-care, and wellness products are not intended to replace professional medical diagnosis, treatment, or advice.
If you have allergies, sensitive skin, an existing medical condition, or other health-related concerns, seek appropriate professional advice before using a relevant product.
All products displayed on Luinova.in are subject to availability.
We reserve the right to:
If a product becomes unavailable after an order has been placed, we may contact you regarding the available options.
Product prices displayed on Luinova.in may change from time to time without prior notice.
Applicable taxes, shipping charges, discounts, and other charges, where applicable, will be displayed during the purchasing process.
Although we make reasonable efforts to maintain accurate pricing information, errors may occasionally occur.
If an order is placed with an obvious pricing or product-information error, we may contact you before processing the order and provide available options, including cancellation where appropriate.
To place an order, you may be required to:
After successfully placing an order, you may receive an order confirmation through the contact information provided by you.
An order confirmation does not necessarily guarantee that the order cannot subsequently be cancelled or rejected due to circumstances such as product availability, payment issues, suspected fraud, incorrect information, or other legitimate reasons.
You may request cancellation or modification of an order by contacting Customer Support as soon as possible.
A cancellation or modification may only be possible if the order has not yet been processed, packed, or shipped.
Once an order has entered the shipping or delivery process, changes or cancellation may no longer be possible.
For complete details, please refer to the applicable Cancellation Policy.
Luinova.in may offer payment methods including:
Available payment options may depend on factors such as location, order value, product, and payment-service availability.
Payments may be processed through authorised third-party payment gateways or financial service providers.
Luinova will never ask you to provide confidential credentials such as your UPI PIN, ATM PIN, card PIN, CVV, internet banking password, or OTP through ordinary customer-support communications.
You should never share such information with anyone claiming to represent Luinova.
If your payment is deducted but your order is not confirmed, the payment may still be under processing by the relevant payment gateway.
You should contact Customer Support with relevant transaction details so that the payment can be investigated.
Any refund arising from an unsuccessful or failed transaction will be handled according to the applicable payment-gateway and refund process.
Luinova currently offers delivery to serviceable locations within India.
Delivery availability depends on the serviceability of the destination PIN code.
Estimated delivery times may vary depending on:
Any delivery timeframe displayed on the website or communicated after placing an order is an estimate and may not constitute a guaranteed delivery date.
Where available, tracking information may be provided through email, SMS, WhatsApp, or another applicable communication channel.
If an order is delayed beyond the expected delivery period, please contact Customer Support with your order number.
If your package appears damaged, opened, tampered with, or otherwise compromised at the time of delivery, you should document the condition of the package and contact us as soon as possible.
For damaged or incorrect-product claims, we may request photographs, videos, shipping-label details, packaging information, or other evidence necessary to investigate the matter.
Where applicable, customers are strongly encouraged to maintain an unboxing video for damaged-product claims.
Returns are subject to the applicable Return & Refund Policy, including product-specific eligibility requirements and exclusions.
Certain beauty, skincare, haircare, cosmetic, personal-care, hygiene, or wellness products may not be eligible for return after opening or use, except where required by applicable law or where the product is defective, damaged, or incorrectly supplied.
Before requesting a return, customers should review the applicable Return & Refund Policy.
Once a return or refund is approved, processing may depend on return pickup, product inspection, verification, payment providers, banking partners, and other applicable processes.
Refunds will generally be processed through the original payment method or another permitted method.
Cash on Delivery (COD) may be available for selected PIN codes, products, and order values.
COD availability is determined during checkout and may be affected by courier restrictions, serviceability, order value, product restrictions, operational limitations, or previous delivery-related issues.
Luinova may provide promotional offers from time to time, including:
Each promotion may have its own eligibility requirements, validity period, exclusions, minimum order value, and other conditions.
Unless expressly stated otherwise, promotional offers and coupons may not be combined.
Luinova reserves the right to modify, suspend, or withdraw an offer where permitted by applicable law.
Unless otherwise stated, the content available on Luinova.in, including but not limited to:
is owned by or licensed to Luinova Multitrade Enterprise or its respective rights holders.
You may access and use website content for personal and lawful shopping purposes only.
You must not reproduce, copy, modify, distribute, publish, sell, commercially exploit, or create derivative works from website content without prior written permission, except where permitted by applicable law.
Luinova.in may use third-party services for purposes including payment processing, shipping, analytics, customer support, communications, marketing, security, and other business operations.
The website may also contain links to third-party websites, applications, social-media platforms, or services.
Your use of a third-party service may be subject to that third party's own terms and privacy policy.
Luinova is not responsible for the content, availability, security, or privacy practices of third-party websites and services that it does not control.
Your use of Luinova.in is also subject to our Privacy Policy, which explains how we collect, use, protect, and share personal information.
The Privacy Policy forms an important part of these Terms & Conditions.
You can review the Privacy Policy on the Privacy Policy page of Luinova.in.
You must not use Luinova.in to:
We may take appropriate action, including cancelling orders, restricting accounts, or reporting unlawful activity where appropriate.
Luinova.in is provided on an "as available" basis.
While we make reasonable efforts to maintain accurate information and reliable website functionality, we do not guarantee that:
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot lawfully be excluded or limited under applicable law.
To the maximum extent permitted by applicable law, Luinova Multitrade Enterprise shall not be responsible for losses arising from circumstances beyond its reasonable control, including certain:
Nothing in these Terms & Conditions limits liability where such limitation is prohibited by applicable law.
Luinova shall not be considered in breach of these Terms & Conditions where performance is delayed or prevented by circumstances beyond reasonable control, including natural disasters, pandemics, strikes, government actions, transportation disruptions, network failures, system failures, or other unforeseen events.
We may suspend or terminate access to your account or certain website features where we reasonably believe that:
Termination or suspension does not affect rights or obligations that arose before the date of termination.
Luinova may update these Terms & Conditions from time to time to reflect changes in:
When changes are made, the updated version will be published on Luinova.in and the "Last Updated" date will be revised.
Your continued use of the website after updated Terms & Conditions are published may constitute acceptance of the revised terms, subject to applicable law.
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes arising from or relating to the use of Luinova.in, purchases made through the website, or these Terms & Conditions shall be handled in accordance with the applicable legal and regulatory framework in India.
Nothing in these Terms & Conditions prevents a consumer from exercising rights available under applicable consumer-protection or other mandatory laws.
If you have questions, complaints, or concerns regarding your order, products, account, or these Terms & Conditions, please contact our Customer Support Team.
Luinova Multitrade Enterprise
Brand: Luinova Beauty and Cosmetics
Website: Luinova.in
Email: [Insert Official Support Email]
Phone/WhatsApp: [Insert Official Contact Number]
Business Address: [Insert Registered/Business Address]
When contacting us regarding an existing order, please keep your order number and relevant purchase information ready.
The following policies may form part of your shopping experience on Luinova.in:
Please review the applicable policies before placing an order.
By accessing Luinova.in, creating an account, placing an order, or otherwise using our services, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them.
Luinova Multitrade Enterprise
Luinova Beauty and Cosmetics
Website: Luinova.in
Last Updated: 17 August 2026
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